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Some of the walking sticks available are unscrewable and partially adjustable. It is therefore sometimes possible to combine elements from different walking sticks, but this depends on the joint system.

Here is what you need to know:

• A single joint means that the knob is fixed (non-unscrewable) but that the tube can be separated into two parts.
• Double joint means that the knob can be unscrewed and the tube can also be separated into two parts.

👉 Parts from single or double joint models can sometimes be compatible with each other, especially if the threads (screw connections) are identical. However, this is not 100% guaranteed, as each model may have slight variations.

If you have several models or would like to combine some of them, please do not hesitate to contact us beforehand so that we can advise you whether or not the combination is possible.

📩 Our team is at your disposal to check this for you before you place your order.

You can contact us at any time via our contact form or by email at workshop@mr-stride.com.

Our shop is open Monday to Friday from 8am to 6pm.

We usually respond to your messages within 24 hours (excluding weekends and public holidays).

A confirmation will be automatically sent to you by email as soon as your order is confirmed.

If you cannot find it, please check your spam or junk mail folder.

If you still have not received anything within 48 hours, you can contact us at the following address:

📧 workshop@mr-stride.com

We will check the status of your order together.

Shipments are generally made within 48 working hours after your order has been confirmed.

For certain specific models or limited editions, a longer delivery time may apply. This information is always specified on the product page.

Any questions? Any concerns?

Our customer service team can be contacted at the following address:

📧 workshop@mr-stride.com

At Mr. Stride, delivery is free on orders over £70 within the United Kingdom.

For orders under £70, delivery costs are £4.90.

Delivery costs will be clearly displayed when you confirm your basket.

Once your order has been confirmed, you will receive a confirmation email with a summary of your purchase, as well as a tracking link once your order has been shipped.

📬 If you do not receive anything within 48 hours, please check your spam or junk mail folders.

You can also check the status of your order at any time via the ‘Track My Order’ page at the bottom of our website.

And if you have any questions, our customer service team is here to help:

📧 workshop@mr-stride.com

Our processing times are fast: once your order has been confirmed, it is prepared very quickly.

If you change your mind, please contact us as soon as possible at the following address:

📧 workshop@mr-stride.com

If your order has not yet been processed, we may be able to cancel it in time.

If not, don't worry: you have 14 days after receipt to exercise your right of withdrawal and return the product to us for a refund.

Estimated delivery times are 6 to 9 working days, excluding weekends and public holidays.

At Mr. Stride, we are a small, dedicated team, and we do our utmost to prepare and dispatch your orders as quickly as possible.

🙏 Thank you for your patience and trust.

Your parcel is marked as ‘delivered’, but you haven't received it? Sometimes the carrier will leave it with a neighbour or at a nearby collection point. Remember to check around you.

Still nothing after several days?

Was your order placed more than 30 days ago, or do you think the parcel has been lost or damaged?

Contact us as soon as possible at:

📧 workshop@mr-stride.com

We will do everything necessary to resolve the situation quickly.

Oh no, we are truly sorry that this happened to you.

If your cane arrived damaged, please send us a photo of the product in question to:

📧 workshop@mr-stride.com

We will quickly offer you a solution: exchange, refund or credit note, whichever suits you best.

Yes, you have 14 days after receipt to return an item to us, provided it is intact, unused and in its original packaging, with all labels and protective packaging intact.

You can choose between a refund, an exchange, or a credit note valid in our shop.

Do you have any doubts about an item (size, style, ergonomics, etc.)?

Please do not hesitate to contact our team before ordering:

📧 workshop@mr-stride.com

If you are not satisfied with your order, you may return the item(s) to us within 14 days of receipt, in accordance with our return policy.

To request a return, please send an email to:

📧 workshop@mr-stride.com

Please include your order number.

We will then send you all the information you need to make your return as easy as possible.

If you would like a refund for an item ordered on our website, please contact our customer service department at:

📧 workshop@mr-stride.com

within a maximum of 14 days after receiving your order.

We will guide you through the process and provide you with all the necessary information.

Once the return has been received and verified, the refund will be made via your original payment method within 5 to 10 working days.

Yes, the security of your payments is a top priority for Mr. Stride.

All transactions made on our site are encrypted and protected using the latest security technologies.

Your personal and banking details are strictly confidential and are never stored on our site.